BriercrestLive!

Typical Issues

Initial account setup

“My barcode/password doesn’t work”

• The barcode is all digits; ensure that an “oh” is not entered in place of a “zero.” It is best to copy and paste from the original email that we sent you.
• The temporary password is all letters. Do not enter a “zero” in place of an “oh.” Again, it is better to copy and paste from the original email that we sent you.
• When using copy and paste, do not copy any leading or trailing blank spaces.
• Use the password recovery hint system:
• Once the account registration has been validated, the username and password information must be entered. Make sure that you have scrolled down to see the entire web page.
• Make sure that you have entered username information and password. The password must be re-entered. This will ensure that you have correctly entered the password that you have selected. Press “Save”
• Immediately go to “Edit My Profile” and create a password reminder question and answer. Typical questions are mother’s maiden name, my first pet’s name. Make sure that the email address that is displayed is one that you regularly use and not a junk hotmail type account that is checked once a month. Press “Save”

Site logon

“The barcode and password that you sent me no longer works.”

• Once a BriercrestLive! Account has been verified, you must Login to the site with the username and password that you have selected NOT the barcode and temporary password that were included in the original email you received.

“I can’t remember my password.”

• Use the password reminder question; an email will be sent to the email address that you have given to us as your regular email address.

“I can’t remember my username”

• Please contact Briercrest Schools and we will be able to provide you with a new username and password combination. Note: you will be asked to verify your identity.

“I tried my Big Red username and password and I still cannot get onto BriercrestLive!”

• The Big Red username and password that you have used in the past are no longer valid and have been replaced with your BriercrestLive! username and password. Please use the username and password that you selected when you validated your BriercrestLive! account.

“I have set up my BriercrestLive! account and want to get back in. When I click on the link that you sent me, it won’t let me login.”

• The link that you were sent is simply to create your account. Once it has been created, you can get to BriercrestLive! through the Briercrest website at www.briercrest.ca and follow the quicklink. Or you can go directly there by entering https://live.briercrest.ca into the address bar (note: it’s HTTPS not HTTP)

Finance

“When I click on ‘Get my T2202A’ nothing happens.”

• The T2202A form requires Adobe Reader. There is a link on the page if you need to download it.
• There are situations where an Adobe Reader installation may become damaged. The link will download and install the latest version of Adobe Reader and should correct any damaged previous versions.

“When I click on ‘Get My T2202A’ all I get is a web page that reads…

‘Your request cannot be completed at this time…please contact the Briercrest Financial Aid Coordinator at…’”

• Your form is on hold. Please contact the person indicated at the phone number provided.

“I don’t have a printer; My printer is out of ink; My printer prints gibberish”

• The T2202A tax form is a standard PDF Adobe Reader document. As such, it is a graphic document as opposed to a text document. Some very old printers may not print graphics correctly.
• Canada Revenue Agency does not require the hard copy of the form to be included in your tax preparation. Simply note the amounts displayed on screen and include them on your tax forms. You can request a printed copy from us if you require one for your own records.